FAQ

How does it work?

  • There is the Hub, AKA Router or Bridge, it manages the displays within a certain range. The Hub connects to the Internet with WIFI/Ethernet.

  • The display connects to Hub via Wireless Mesh Network (ZigBee), which is more private and consumes much less power.

  • When information updates, the Hub will send a notification to display and refresh the screen.

  • Our devices are available under the most network environments globally.

What kind of integration details can you provide?

  • Regarding the integration, SyncSign has integrated with Google Calendar, G Suite, Office 365, Exchange. Also, we will provide SDK or API, so your tech developer can write a “bridge software” to connect your existing meeting room booking system to SyncSign system.

What are the distances of the communication?

  • The distance between Hub and 7.5-inch Display:

    • For the indoor line-of-sight distance, it’s about 50m (160ft).

    • In outdoor free space, it’s about 150m (492ft).

  • The distance between Hub and 2.9/4.2-inch Display:

    • For the indoor line-of-sight distance, it’s about 20m (65ft).

    • In outdoor free space, it’s about 50m / 160ft.

Note

The walls which are made of substantial material like brick, stone or concrete, can dramatically affect the radio signals between your Hub and Display node, and can cause intermittent connection problems.

What is the maximum number of displays each Hub could support?

  • One Hub can support 16 devices, due to the memory constraints. The less, the more stable. If there’s Zigbee router in between, that would be more stable.

Can the screen show other information?

  • SyncSign integrates with Google Calendar, G Suite, Office 365.

  • It’s possible to customize the contents of the screen via web management portal.

  • We also provide the open SDK/API so that developers can integrate it with your Content Management System (CMS).

What’s the main difference between these 3 sizes display?

2.9-inch

4.2-inch

7.5-inch

E-paper & Non-touch screen

Color Built-in

Black+White+Red/Yellow

Black+White

Black+White+Red/Yellow

Battery

2 x CR2032 Replaceable

2 x CR3032 Replaceable

built-in rechargeable polymer (4 hours fully charged)

Refresh Times

5000 =10 times/day last for 1 year

8000 =20 times/day last for 1 year

8000 =20 times/day last for 1 year

Connectivity

ZigBee Only

ZigBee Only

Wi-Fi + ZigBee (Dual mode)

Does the Display charge or replace the battery?

  • 2.9/4.2-inch Display: Battery Replacing Type. 1 Year Standby.

  • 7.5-inch Display: Rechargeable Polymer Battery. It only takes 4 hours to be fully charged, and last for about 1 year.

How do I know if the battery is used up?

  • You will find the battery level of each display in the web management portal.

Is there a backlight on the screen? What if it’s in the dark?

  • To save energy, there is no backlight on the display.

  • You can install a battery powered LED light on the top, it’s triggered by human movement.

Can the battery life extend to be 5 years?

  • Right now, we can only try to do 3 years utmost.

  • The battery life depends on:

  • How many times to refresh the screen every day;

  • How fast you’d like to synchronize with data sources;

  • The distance between display & hub;

  • The quality of the battery itself.

  • Our general spec of battery life is 1 year, it’s based on:

  • Refresh 10 times per day;

  • Sync every 10 seconds;

  • The distance of display & hub < 30ft;

  • The battery provided by us.

  • If you want longer battery life, we can adjust the above parameters and use a better battery to achieve this goal.

What is the method to store data?

  • The web service is hosted on AWS (US).

  • The real calendars/events data are kept in Google Calendar / Microsoft Office 365 server.

  • Our web service only does one job: whenever an event changed, it receives notification from Google/Microsoft, then forwards this update to the Hub in your office. It doesn’t know the event itself, thus only a last-modified timestamp is stored temporarily.

  • When notification received, the Hub in the office will read/write the events from Google/Microsoft directly.

  • You may also install the SyncSign On-Premise Server to ensure all data are within your enterprise scope.

Is this an 802.11 device or an 802.15.4 device, or both? If it’s 802.15.4, which protocol are you using?

  • The Hub is using both 802.11 (Wi-Fi) and 802.15.4 (ZigBee), while those Displays is using 802.15.4 (ZigBee) only.

  • To meet the requirements in some application scenarios, 7.5-inch model can work in 2.4GHz Wi-Fi standalone mode (without using the Hub).

How many colors can be displayed on the screen?

  • For 2.9/7.5-inch, it has black & white & red color built-in; or lack & white & yellow color built-in.

  • For 4.2-inch, only black & white.

  • Because more built-in color, the screen needs more time to respond and consumes more energy. 4.2-inch has 4 buttons as user input, it needs a faster refresh rate to change the screen content.

Why only 4.2” display has buttons and not others?

  • Because the refresh rate is closely related to built-in color. More built-in color, the screen needs more time to respond. It’s not possible to use button to immediate respond.

  • 4.2” display has 4 buttons for interactive function, so it needs a faster refresh rate to change the screen content. So it doesn’t have any color built-in, only black & white.

  • For 2.9/7.5”, they have red/yellow color built-in.

How is SyncSign attached to the door or wall?

  • Because the device has no cables whatsoever, installation is a simple matter of peeling the white sticker off and attaching SyncSign to the wall or door. SyncSign can be attached to any surface without drilling or the need for a heavy, costly installation. Attach SyncSign to the door or wall and easily detach it at any time to charge.

  • You can fix SyncSign on any firm surface you want; glass, wood or brick, it will stick. As long as your chosen spot is clean, isn’t uneven or bumpy and your plaster isn’t peeling or flaking off due to a number of repaints, you’re good to go.

What kind of API is it?

Why a Global Admin is needed for the O365 app method set up?

How to update the time zone for your G Suite resources?

What’s the MAC address of my IoT Hub?

  • You may find out on your router’s device information page.

  • Or, please find the S/N on the bottom of the device,

  • The MAC address for WiFi is the same as the SN, the MAC address for Ethernet is the SN + 3

  • for example, If the SN is MCE44F33383271 or E44F33383271, then, the MAC Address for WiFi is: E4:4F:33:38:32:71; The MAC Address for Ethernet: E4:4F:33:38:32:74

What should I do if I cannot receive the verification code in my mailbox when registering an account?

  • Check for spam to see if you have received a message from SyncSign team <noreply@sync-sign.com>.

  • If you still can’t see the email from SyncSign team <noreply@sync-sign.com> in your spam mailbox, please try the following steps:

  • Add noreply@sync-sign.com to your email whitelist.

  • If you are not sure about how to add a mailbox to the white list, please Google search how to add the white list to the corresponding mailbox type. For example: How to whitelist an email address with Gmail.

  • After setting the whitelist of the mailbox correctly, re-open SyncSign App and re-register the account.

  • After a period of 1~3 minutes, check your email to see if you can receive from SyncSign team <noreply@sync-sign.com>.